Designing through complexity, with care.

Launched a dedicated travel experience that reached 5.5M weekly sessions by making critical flight information easily discoverable and accessible at the right moment.

Reduced rebooking steps by 50% and increased NPS by 15 points through research-driven redesign of the IRROPs self-service flow.

Explored intuitive visualization of busyness to help users choose optimal visit times for locations.

Increased order initiation by prioritizing deals and recents through data-driven design exploration and stakeholder alignment.